TERMS OF USE

These are our terms and conditions tied to usage of our website

1. The site is provided on an “as is” and “as available” basis. The Social Iron makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials, or products included on this site.

2. Use of the site is at your sole risk. To the full extent permissible by applicable law, The Social Iron disclaims all warranties, express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

3. The Social Iron will not be liable for any damages of any kind from the use of the website, including, but not limited to direct, indirect, incidental, punitive and consequential damages.

4. In order to access the Service, you will be required to register for an Account. You may register for an Account by allowing us to access your name and other profile information through existing accounts you may have on the social networking website Facebook.

5. You agree to provide true, accurate, current and complete information about yourself when registering for an Account, including any credit card information and maintain and promptly update your Account to keep it true, accurate, current and complete.

6. You agree to be charged for the usage of the Services and authorize The Social Iron Pte Ltd and its affiliates to charge your debit/credit card for any and all Fees incurred by you for your use of the services.

TERMS AND CONDITIONS

These are our terms and conditions tied to our ironing services

1. Any issues to be raised to The Social Iron within 24 hours after return.

2. Any compensation related to damages or misplaced will be in accordance to the International Fair Claims Guide for Consumer Textile Products, shall be limited to ten (10) times the charge for ironing the garment.

3. The Social Iron reserves the right to reject if there is significant risk of ironing damage to the item or if item is in an unacceptable condition. Any fees paid for such an item, will be refunded to the customer or not counted to their subscription package.

4. The Social Iron is not liable for any loose or missing items found on the clothes.

5. In the event that the customer is unavailable for the return appointment, The Social Iron will make one more attempt to return the clothes on the next return schedule.

6. Customers have a period of 10 weeks to use up their package (4 collections). Please give us 24 hr notice prior to collection if you would like to skip a session. Missed collections will be counted towards the package.

7. Customers can vary the number pieces given each cycle to 50% of their allotment.

8. There will be no refunds for the packages once the service has commenced.

9. Unused pieces and collections will be carried forward to your next subscription package should you choose to renew.

PRIVACY POLICY

We are committed to protecting your data. Heres how …

We collect information when you …

1. Register for an account and make purchases for our services. 

2. Subscribe to be notified when our services are available in an area. 

3. Interact with us offline such as contacting us with a query or to report a problem. 

4. Leave feedback through the website or through surveys. 

This information can include …

1. Account credentials.

2. Profile information such as mobile number, email and address.

3. Aggregate data through the use of our services.

We use the information we collect to

1. Verify your identity.

2. Provide our services. 

3. Develop and improve our services.

4. Update you on new developments of our services such as promotions and service enhancements.

5. Notify you once our services are available in your area.

We share your information with …

1. Affiliates and third party service providers who assists us to perform certain aspects of our services such as online payments, hosting and data analytics.

2. Potential partners, investors and other parties who help to expand our business. 

Transfer of information

By using our services, you authorise us to use your information in Singapore and any other country that The Social Iron operates in. We will ensure your information is transferred in accordance to the applicable laws on personal data protection.

Protecting your information

We follow generally accepted industry standards to protect the information under our control. While we strive to do our upmost in protecting your data, we cannot guarantee its absolute security. Do take proactive measures such as choosing a good password and logging out of your account after use.

Tracking technologies

We use tracking technologies to enable us to better understand your use of our services. This may include but not limited to cookies and facebook pixels.

Changes to this privacy policy

We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. If we believe that the changes are material, we will notify you of the changes by posting a notice on our Services or by email. You are responsible for reviewing the changes which we make this Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.