Ever sent a pile of laundry to be washed and ironed, only to have your clothing returned late and in a sorry state? Unfriendly service, bad communication, poor quality and inflexible schedules… not to mention the amount of time and money you spent just trying to hit that minimum order.
Some ironing services may sneak unfriendly clauses in the tiniest of prints, such as unexpected additional costs or short period of validity for packages. We’ve even heard of cases where unfortunate customers were forced to open a dispute with a service provider, only for them to insist that the clothes were already damaged to begin with.
Customers have come to accept this as the status quo for home services in Singapore. Well… nothing you can do about it, right?
For reliable service at friendly prices, why not give The Social Iron a try! We have 10+ years of experience in the home services industry so we know just what the customer is looking for a service. Here’s how we are breaking the mould:
1. Say goodbye to high minimum orders!
Some ironing services require you to have a minimum number of pieces before they’ll pick up your order. Not at The Social Iron! With our subscription plan YOU get to decide how many items, so that you only use what you need. Plus, you only need to decide on the number of items upon collection! No more trying to spend more than you need just to hit that minimum order target.
Purchase a subscription plan with us through our website, and let the rest run like clockwork! Simply register an account and pay via our online payment gateway. Payments are powered by Stripe, which means you can rest assured that your credit/debit card information is never stored on our servers.
Pro tip: Keep track of your orders online by logging to your account on thesocialiron.com! Your order history will be shown together with the number of pieces and collections you have left in your package.
2. Buy more, save more!
We’ve introduced economies of scale just for our customers. This means that the more pieces you buy, the cheaper it gets for every additional piece. We’re not kidding! It only costs $2.50 per piece from 24 pieces onwards and $1.875 per piece from 40 pieces onwards. Talk about value for money!
3. It’s all us!
The Social Iron doesn’t outsource to a third-party ironing service. Everything is overseen by us, from the quality of the irons used to the plastic clips.
We take pride in extensively training the ironers so that you can have peace of mind when leaving your precious pieces with us. Get that added sense of security with the knowledge that we only use state-of-the-art irons with auto-temperature detection technology, which prevents damage to your clothes.
4. Simplicity is our game
We know that some services have different prices for each type of clothing, but not with us! When ordering with The Social Iron you don’t need to do fiddly calculations, because we have one price tier for all 5 major clothing categories, including shirts, pants dresses, blouses and skirts!
Our delivery schedules are fixed. Book before Saturday 7:30pm to have your clothes collected on Sunday between 7:30pm – 10:30pm. Our lightspeed turnaround means that you’ll get your clothes back two days later on Tuesdays, from 7:30pm-10:30pm.
Did you know? If you are not sure that you will be home on time, you can leave us some instructions through our web app! We will try our best to accommodate your schedule.
5. YOUR feedback matters to us.
Through our web app you can see a record of every person who touches your clothes: who does the collection, who irons your clothes and who returns them. Any feedback that you might have can be acted upon precisely and efficiently!
6. We keep things personal (in a good way!)
To improve reliability and consistency, we aim to have the same delivery man and ironer servicing your account each week. As we get to know you a little better over time, we’ll be able to provide you with the personalised service based on your preferences!
At The Social Iron, we aim to keep things simple, convenient and secure for you. Getting your clothes ironed shouldn’t have to be a stressful ordeal and that’s why we’re your best bet when it comes to getting your clothes ironed. Keep an eye out on thesocialiron.com for more updates on how we can better your experience with us!